FAQ

Is my information safe if I setup an account?

It is possible to checkout without making an account. All account holders are able to checkout faster with an account, as well as use any coupon codes, deals or offers. Any details you provide within your account will be kept strictly private on our protected system. We will not send you any advertising from ourselves or third parties. The payment process is available through Paypal the most trusted internet payment platform, Direct deposit via your bank or Cash On Delvery. No payment details are stored or processed through our own system, ever.

Can I find cheaper strings online from overseas locations?

We work very hard to ensure our prices are the lowest available, especially in Australia. We also try to beat foreign prices, however there are times when we may not be able to, usually only by a small amount. Our improved shipping time may be of benefit to you in this situation instead of waiting up to a month to save a buck or two. Also be aware when buying from untrusted sources that there are many counterfeit strings in circulation, mainly originating from Asia. 

Are all your strings genuine?

Yes. We only source strings and accessories from registered distributors based in Australia or USA. Any level of musician will be able to hear the difference when comparing to counterfeit strings you may have accidentally purchased online or elsewhere, as well as notice the difference in lifespan.

Why don't you sell my string brand?

We might! Contact us if we don't stock your brand yet and we will work out whether it is viable for us to stock it permanently at competitive prices. We can also order most strings in by request at under RRP for individual orders.

Do you post Express?

You can select express post to receive your strings as fast as possible Australia-wide. If you live in the Geelong region, an even faster option is to use Strings On Wheels, a service provided by Elite Strings for a nominal fee of $5.00, no matter how large or small the order. Strings On Wheels is free for Eddy Finn ukuleles.

Why am I being charged for 'Free Shipping'?

All strings include free postage and there are x2 exceptions storewide to free shipping. 1>Ukuleles, which will attract a fee for postage Australia-wide by Auspost. However Strings On Wheels will deliver to those who live in the Geelong area for free. 2>Very small orders of guitar picks alone may also attract a small postage fee of $1.20. However, guitar picks can be included with any other order for free shipping in any quantity. When ordered by themselves you must order more than 16 (mixed types allowed) for postage to be covered free of charge.

How do I find out about your specials and coupons?

All specials and coupons are currently advertised exclusively through Facebook. You can also sign up to our newsletter if you would like to be notified in future via email. We do not email spam any of our account holders, newsletters are sent quarterly.


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